Terms of Service

Last updated: 29 September 2026

These terms govern your use of ShopBuilder, operated by ShopBuilder. By creating an account or placing an order you agree to them. Nothing in these terms limits your rights under the Federal Competition and Consumer Protection Act 2018 (FCCPA).

1. Accounts

You must be 18 or older, or use the site with a parent's or guardian's consent. Keep your password confidential; you are responsible for activity on your account. Tell us immediately if you suspect unauthorised use.

2. Prices and payment

All prices are in Nigerian Naira (₦) and include VAT where applicable. The delivery fee is shown before you pay.
Online payments are processed securely by Paystack or Flutterwave. Your order is confirmed once payment is verified.
Unpaid orders are cancelled automatically after 60 minutes and the reserved stock released.
If a price is displayed in obvious error, we will contact you before processing and you may cancel for a full refund.

3. Delivery

We deliver to all 36 states and the FCT. Delivery estimates are shown at checkout and are not guaranteed; we will keep you informed of any delay. Risk passes to you on delivery.

4. Returns and refunds

See our Returns & Refunds Policy. Your statutory rights for defective or misdescribed goods are not affected.

5. Acceptable use

You must not misuse the site, including attempting to gain unauthorised access, interfering with its security, using stolen payment details, or scraping it with automated tools. We may suspend accounts involved in fraud.

6. Liability

We are responsible for foreseeable loss caused by our breach of these terms or negligence. We are not liable for losses outside our reasonable control. Nothing limits liability that cannot legally be limited.

7. Complaints and governing law

Contact us first via our Contact page and we will respond within 3 working days. If unresolved, you may escalate to the Federal Competition and Consumer Protection Commission (FCCPC). These terms are governed by the laws of the Federal Republic of Nigeria.