Frequently Asked Questions

Pay securely with your debit card (Visa, Mastercard, Verve), bank transfer or USSD through Paystack or Flutterwave. Your card details are entered on the payment gateway’s secure page — we never see or store them.

Yes. Online payments are processed by CBN-licensed, certified payment providers (Paystack and Flutterwave), and our site uses HTTPS encryption throughout.

This is usually a delay from your bank. Your order updates automatically within a few minutes once the payment provider confirms the payment. If it doesn’t, contact us with your order number and we’ll resolve it — you will never be charged twice.

Items are reserved for 60 minutes. Unpaid orders are cancelled automatically after that, and you can simply order again.

You can cancel an unpaid order yourself from My Orders. For a paid order that hasn’t shipped, contact us and we’ll cancel it and refund you in full.

Yes — enter your coupon code in the cart. Subscribe to our newsletter to receive exclusive offers.

We deliver to all 36 states and the FCT. The delivery fee and estimated delivery time for your state are shown at checkout before you pay.

Go to My Orders and open your order to see its progress. Once shipped, you’ll see the courier and tracking number, and we’ll email you at each step.

The rider will call the phone number on your order. Add any special instructions in the “Order notes” box at checkout.

You can return most items within 7 days of delivery if they are unused and in the original packaging. Faulty or wrong items can always be returned at no cost to you.

Once we receive and check the item, we refund your original payment method. Banks usually take 5–10 working days to show the refund.

Yes — an account lets you track orders, save your address, keep a wishlist and access your receipts. It only takes a minute.

Go to Profile & Privacy. You can download all your data or permanently delete your account at any time, as provided by the Nigeria Data Protection Act 2023.

Never. We will not ask for your card PIN, CVV, OTP or password by phone, SMS, email or WhatsApp. If anyone does, it is a scam — please report it to us.