Returns & Refunds Policy
Last updated: 29 September 2026
7-day returns
from the date of delivery
Refund to source
back to your original payment method
5–10 working days
for the refund to reach your bank
1. Eligibility
- Request a return within 7 days of delivery.
- Items must be unused, in original packaging, with tags and accessories.
- Defective, damaged or wrong items can always be returned at no cost to you, in line with the FCCPA 2018.
- For hygiene reasons, opened personal-care items and underwear cannot be returned unless faulty.
2. How to return
Contact us with your order number via the Contact page. We will confirm eligibility and arrange pick-up or drop-off.
3. Refunds
Once we receive and inspect the item, we refund the item price (and the delivery fee if the item was faulty or wrong) to your original payment method. Banks typically take 5–10 working days to reflect the refund.
4. Cancellations
You can cancel an order at no cost before it is shipped. Unpaid orders are cancelled automatically after 60 minutes.